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Author Topic: Problems with Box Set minis or manuals? Contact CGL!  (Read 10272 times)

Thlaylie

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Re: Problems with Box Set minis or manuals? Contact CGL!
« Reply #15 on: October 29, 2012, 03:04:36 PM »
 So do I need to actually stamp "Catalyst Game Labs" on the image or can I just acknowledge it in the post?

 It's not posted on the sticker sheet I scanned in?

Worktroll

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Re: Problems with Box Set minis or manuals? Contact CGL!
« Reply #16 on: October 29, 2012, 04:17:36 PM »
Acknowledged in the post should be fine.

Thlaylie

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Re: Problems with Box Set minis or manuals? Contact CGL!
« Reply #17 on: October 30, 2012, 01:51:58 AM »
 I actually stamped the "Catalyst Game Labs" on the sticker earlier today, but my Internet Provider tends to be unreliable when needed most.

http://i88.photobucket.com/albums/k176/Thlaylie/Leviathans/10-25-2012112822PM-1.jpg

 Higher Rez:
http://i88.photobucket.com/albums/k176/Thlaylie/Leviathans/fbflags.jpg
« Last Edit: November 01, 2012, 05:57:18 PM by Thlaylie »

lordsnotrag

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Re: Problems with Box Set minis or manuals? Contact CGL!
« Reply #18 on: December 30, 2012, 09:06:20 AM »
You guys re doing better than me.  I have no decal sheet.  Or rulebooks.  Or novellas.  Reference cards.  Counters.  I seem to have bought some miniatures and a map.  :P

And yes, I sent an e-mail out the address provided.  Looks like a pretty game.  Hope I get to play it soon.  :)

Worktroll

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Re: Problems with Box Set minis or manuals? Contact CGL!
« Reply #19 on: December 30, 2012, 04:09:10 PM »
Milord,

Please send me via PM your name, email address and details of where you ordered your box from - eg. from an online shop, FLGS, or Catalyst direct - and any order number or other information. I'll run this up the chain.

In all honesty, the warehouse is probably shut down at the moment, but I'll push as hard as I can once there's someone to follow up with. Hopefully, some of the other members have been able to get their problems sorted out this way. It'll just take a little time before the company's back on deck.

Yours sincerely,

Worktroll.

lordsnotrag

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Re: Problems with Box Set minis or manuals? Contact CGL!
« Reply #20 on: December 30, 2012, 09:51:08 PM »
PM sent.  Thank you!  :)

CardcoreGamer

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Re: Problems with Box Set minis or manuals? Contact CGL!
« Reply #21 on: May 03, 2013, 04:43:17 AM »
I'm afraid I've had a number of small issues with my ships and maps. I've emailed the contact address on the Catalyst site and received a polite response from Randall asking for a postal address, but I'm in the UK so I replied offering to pay, or pay toward postage and I've not heard back since.

I've also bought both fleet boxes and one of the 8 ships therein has a problem with it, too. What should I do from this point?

Thanks,
Colin

Paul

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Re: Problems with Box Set minis or manuals? Contact CGL!
« Reply #22 on: May 06, 2013, 12:48:25 PM »
Randall would still be an excellent resource.

Old Dwarf

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Re: Problems with Box Set minis or manuals? Contact CGL!
« Reply #23 on: June 01, 2013, 03:47:58 PM »
Excellent Customer Service,I hadn't really opened my ships yet although I had the Game for some time.
I'm painting up some French/ British 1900 period figures  for an air/land campaign (Libya is the flash point).
so besides getting the rules down I never really checked out the Ships until last week.

When I did I found the British BB front turrents guns were broken,1 gun was hanging & but the others
weren't even in the package.I e-mail CGL last Friday got an almost instant reply that their mailers
would be off for the Monday Holiday  but they would take care of it Tuesday.Today Saturday I
got my replacement BB including the base. :))

OD
an enemy then flying
Für Kaiser und König

Chewi

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Re: Problems with Box Set minis or manuals? Contact CGL!
« Reply #24 on: November 08, 2013, 04:28:11 PM »
Hi,

I bought my box today but I got a badly surprise... A ship was lost. I sent an email to ask are replacing, I'm waiting.

Chewi

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Re: Problems with Box Set minis or manuals? Contact CGL!
« Reply #25 on: November 23, 2013, 03:43:02 PM »
still waiting...
your email work??

DasBearHaus

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Re: Problems with Box Set minis or manuals? Contact CGL!
« Reply #26 on: February 13, 2014, 10:51:34 AM »
Hi
Does anyone know if they are still offering replacements from the core set? I just bought the core set and found the British BB had been damaged.

thanks